If your keyboard isn’t responding, try these steps to get it working again:

1. Check compatibility: This keyboard supports the following models:

6B030: iPad Pro 13" (M5) 2025, iPad Pro 13" (M4) 2024

6B029: iPad Air 13" (M2) 2024, iPad Air 13" (M3) 2025

6B028: iPad Pro 11" (M5) 2025, iPad Pro 11" (M4) 2024

6B027: iPad Air 11" (M2) 2024, iPad Air 11" (M3) 2025, iPad Air 10.9" (5th/4th Gen)

6B026: iPad 11" (A16) 2025, iPad 10th Gen

2. Power it on: Make sure the ON/OFF switch is turned on.

3. Charge the keyboard: If unused for a while, the battery may be low — try charging it before reconnecting.

Tip: Avoid drops or liquid exposure to maintain best performance

You can adjust the speed in iPad Settings > General > Trackpad. There are 10 speed levels available (default is level 5), so you can customize it to match your preferred level of responsiveness.

The hinge of the keyboard case is designed to stop at the optimal viewing angle for the best user experience. It does not support full-range adjustment.

For best results, adjust the screen angle gently within the supported range.

If your keyboard connection is unstable, try the following steps to restore a stable Bluetooth connection:

1. Recharge and reconnect.
2. Check compatibility: Supports iPad Pro 13" (2024), iPad Pro 11" (2024), iPad Air 13" (2025/2024), iPad Air 10.9" (5th/4th Gen), iPad 11" (A16) 2025, iPad 10th Gen 2022.
3. Avoid interference: Stay clear of strong electromagnetic environments (e.g., near industrial equipment).
4. Avoid crowded environments, as too many devices can interfere with Bluetooth signals.

No. The keyboard and iPad need to be charged separately, as they don’t support reverse charging.

To charge the keyboard, please use the included USB-C cable.

No. This keyboard case only supports landscape mode.

Yes. After connecting the keyboard,

go to Settings > General > Trackpad and enable Tap to Click.

If your trackpad or iPad screen is slow or unresponsive, try turning off AssistiveTouch:

Go to Settings > Accessibility > Touch > AssistiveTouch, then turn it off.

Here are some commonly used shortcuts:

Copy/Paste: Command-C / Command-V

Switch apps: Command-Tab

Select text:

○ Same line: Shift-Command- Left Arrow / Right Arrow

○ By word: Shift-Option-Left Arrow / Right Arrow

Safari shortcuts:

○ Next tab: Control-Tab

○ Previous tab: Control-Shift-Tab

○ Close tab: Command-W

For more, visit Apple’s official website.

To view the keyboard's battery level on your iPad:

1. Connect the keyboard to your iPad via Bluetooth.
2. Swipe right on the Home screen to open Today View.
3. Press and hold an empty area and tap the “+” icon.
4. Add the battery widget to see the keyboard’s charge level.