Account
Orders
Shipping
Discounts
Reseller
Payment
1 . Do I need to create an account to make a purchase on the ESR website?
5
2 . Why didn’t I get a reply to my ticket or email?
4
3 . What are the benefits of being an ESR Super User?
4
4 . How can I unsubscribe from ESR's mailing list?
6
5 . Why can't I log into my account?
0
6 . Do Super User points have an expiration date?
0
7 . Why was my Super User Tier downgraded?
0
8 . How can I earn Super User points?
0
1 . Can I change the delivery address of my package after it has been shipped out?
1
2 . Why didn't I receive the order confirmation email?
0
3 . How can I cancel an order?
5
4 . How can I find my order number?
0
5 . How can I check my previous orders from the old website?
0
6 . How can I check the status of my order?
0
7 . Can I change the contents of my order after I’ve placed it?
0
1 . How much does shipping cost, and when will I receive my order?
15
2 . Which countries/regions does ESR ship to?
8
3 . Why haven’t I received my order even though it’s marked as delivered?
2
4 . What should I do if my package is lost?
0
5 . What should I do if I received wrong or damaged items?
3
6 . Can I pay extra to expedite the shipping or designate a carrier for my packages?
0
7 . Can two separate orders be combined to qualify for free shipping?
0
1 . How do I use a discount code?
0
2 . What should I do if my discount code isn’t working?
0
3 . What kind of discounts do you offer?
0
4 . How do I get the student discount?
1
5 . What should I do if I forgot to use my discount code?
0
6 . Can I retrieve the discount code if I cancel my order?
0
1 . How do I become an ESR authorized distributor/reseller?
2
2 . What are the benefits of being an ESR authorized distributor/reseller?
0
3 . How long does it take to ship a reseller's order after payment has been received?
0
4 . What is the ordering process for resellers?
1
5 . What payment methods do you accept for resellers' orders?
0
6 . Do you provide a ship-to-door service for resellers?
0
7 . What is the warranty process for resellers if a customer returns an item?
1
1 . How can I pay for my order?
0
2 . Why did my online transaction fail?
0
3 . Does ESR collect or store my credit card details?
0
4 . Why was an additional fee charged on my order?
0
Account
Orders
Shipping
Discounts
Reseller
Payment
4 . Do I need to create an account to make a purchase on the ESR website?
5
4 . Why didn’t I get a reply to my ticket or email?
4
4 . What are the benefits of being an ESR Super User?
4
4 . How can I unsubscribe from ESR's mailing list?
6
4 . Why can't I log into my account?
0
4 . Do Super User points have an expiration date?
0
4 . Why was my Super User Tier downgraded?
0
4 . How can I earn Super User points?
0
4 . Can I change the delivery address of my package after it has been shipped out?
1
4 . Why didn't I receive the order confirmation email?
0
4 . How can I cancel an order?
5
4 . How can I find my order number?
0
4 . How can I check my previous orders from the old website?
0
4 . How can I check the status of my order?
0
4 . Can I change the contents of my order after I’ve placed it?
0
4 . How much does shipping cost, and when will I receive my order?
15
4 . Which countries/regions does ESR ship to?
8
4 . Why haven’t I received my order even though it’s marked as delivered?
2
4 . What should I do if my package is lost?
0
4 . What should I do if I received wrong or damaged items?
3
4 . Can I pay extra to expedite the shipping or designate a carrier for my packages?
0
4 . Can two separate orders be combined to qualify for free shipping?
0
4 . How do I use a discount code?
0
4 . What should I do if my discount code isn’t working?
0
4 . What kind of discounts do you offer?
0
4 . How do I get the student discount?
1
4 . What should I do if I forgot to use my discount code?
0
4 . Can I retrieve the discount code if I cancel my order?
0
4 . How do I become an ESR authorized distributor/reseller?
2
4 . What are the benefits of being an ESR authorized distributor/reseller?
0
4 . How long does it take to ship a reseller's order after payment has been received?
0
4 . What is the ordering process for resellers?
1
4 . What payment methods do you accept for resellers' orders?
0
4 . Do you provide a ship-to-door service for resellers?
0
4 . What is the warranty process for resellers if a customer returns an item?
1
4 . How can I pay for my order?
0
4 . Why did my online transaction fail?
0
4 . Does ESR collect or store my credit card details?
0
4 . Why was an additional fee charged on my order?
0