If your wallet isn't connecting to Find My, try these steps:

1. Check that the wallet is turned on.
2. Reset it: Press the button 5 times, holding the 5th press for 3 seconds. A rising tone (low to high) means the reset worked.

Still not connecting? Contact customer support for help.

This wallet works with iPhone 12 series and later (except iPhone 12/13 mini) designed to work with MagSafe accessories.

For Android phones, you can use a MagSafe-compatible case. However, the Find My app is not available for Andoid phones.

If you're not receiving Find My notifications, follow these troubleshooting steps:

1. Check Bluetooth & location services

   ○ Ensure Bluetooth and location services are enabled on your iPhone.

2. Confirm battery level

   ○ The wallet needs sufficient battery power to maintain a connection.

   ○ Note: The LED indicator and buzzer do not provide low-battery warnings.

3. Address signal interference

   ○ Temporary disconnections can occur due to wireless interference. Move away from potential sources (e.g., microwaves, crowded Wi-Fi areas).

4. Restart or reset the wallet

   ○ Restart: Disconnect and reconnect the wallet in the Find My app.

   ○ Factory Reset:

       i. Press the button 5 times.

       ii. On the 5th press, hold for 3 seconds until you hear a rising tone.

       iii. Re-pair the wallet with Find My.

Still not receiving notifications? Contact customer support for help.

If your wallet isn’t charging or responding when connected, follow these steps:

1. Check the connection

   ○ Ensure the charging cable is properly aligned and securely attached to the wallet’s magnetic charging port.

2. Check the power source & adapter

   ○ Use a 5V/1A or 5V/2A power adapter 

3. Inspect for physical damage or debris

● Check the charging cable is not damaged.

● Check the charging port is clean and free of debris.

Still not charging properly? Contact customer support for help.

This ESR MagSafe wallet delivers a strong and secure hold, tested to provide up to 2000 g of magnetic force.

Please ensure your phone works with MagSafe accessories or that you are using a MagSafe-compatible phone case.

Geo Magnetic Wallet can only be charged with a dedicated charging cable. If the cable is lost, contact us for a replacement.