Contact Customer Support

To receive a free replacement, fill out the form below. You should keep the damaged item, as we may request photos or a return if needed.

Learn more about our warranty programhere

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Step 1: Log in to your Amazon account , then click on “Your Orders”

Step 2: Find and click on your order

Amazon Orders Page

Step 3: Scroll down to “Order Information” and click on “View Order Details”

Amazon Orders Page

Step 4: Copy and paste the order

Amazon Orders Page

Method 1: Log in to your ESR account (if you have signed up), then go to “My Orders”, then copy and paste the Order Number

ESR Orders Page

Method 2: Go to your order confirmation email, then copy and paste the Order Number

Order Confirmation Email
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*Up to 3 attachments, less than 20MB each
Please provide a shipping address in case a replacement is needed. We will only use your address to arrange the replacement and will not share it with third parties or use it for any other purpose without your permission.
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