Why didn’t I get a reply to my ticket or email?

If you haven’t heard back from our Customer Support Team within one business day, it’s possible our response didn’t reach your inbox. Below are some common reasons this might happen, along with steps you can take to resolve the issue:
Possible Reasons
Spam or Junk Folder Filtering: Our response may have been automatically filtered into your spam or junk folder.

Incorrect Email Address: There may have been a typo in the email address you provided, which prevented our reply from being delivered.
Blocked Messages: Your email settings or provider may be blocking messages from our support team.
Full Inbox: If your inbox is full, it might not be able to receive new emails, including ours.
What You Can Do

Check Your Spam/Junk Folders: Look in these folders to see if our reply was mistakenly filtered there.
Confirm Your Email Address: Make sure the email you used to contact us was correct. If you suspect an error, please resend your inquiry using the correct address.
Allow Our Email Address: Add support@esrtech.com to your safe sender list or contacts to ensure our messages get through. You can also send follow-ups directly to this address.
Clean Up Your Inbox: Delete old or unnecessary emails to make room for new messages.
Send a Follow-Up: If it’s been more than one business day and you still haven’t received a response, feel free to send us a follow-up email. We’ll make it a priority to get back to you promptly.